Holly Trolley Fest 2024

Frequently Asked Questions

HOLLY TROLLEY FAQ’s:

What can I expect when I arrive at my assigned time slot?

You will need to check in at the registration desk by presenting the barcoded reservations (either on your mobile phone or in print). The cashier will then hand you trolley ride tickets for everyone in your party. Your ride will start approximately 15-20 minutes after your assigned time slot; therefore please plan to arrive on time. After check-in you are invited to enjoy the exhibits and activities until your trolley boards. Please have your ride ticket out and available for validation when boarding the trolley. Following the trolley ride you are welcome to spend as much time as you like enjoying the rest of the offerings in the museum (including the holiday model railroad exhibit).

What happens if I miss my assigned time slot on the day of my reservation?

If you arrive more than 10 minutes after your reserved time you may not be able to ride at the time of your assigned trolley ride. However, we will make every effort to accommodate you and your party on the next available trolley. In that case, please make yourself known to our staff; they will advise you when you can take your trolley ride.

If you arrive earlier than your assigned time slot you can inquire with the museum staff whether an earlier ride is available; however, this cannot be guaranteed.

My plans changed; is my reservation valid any other day?

Your reservation is valid for a specific day and time. Please contact the museum to inquire if the ticket can be exchanged for a different day and time. Due to the popularity of the event this cannot be guaranteed.

What is your cancellation policy?

Due to the limited capacity and the popularity of the Holly Trolley event we cannot issue refunds for unused tickets. If you so choose, you may exchange your unused tickets for a voucher good for a future  visit, valid through February 2025. If you want to use this option, please send an email to ticketing@dctrolley.org with your name, email address, date of reservation, confirmation number and the number of unused tickets, and you will receive a voucher in early January for a future visit.

I am a member of the museum – do I get free admission?

NCTM and Baltimore Streetcar Museum members will have free admission. Any accompanying guests will need to pay regular admission rates. If you have not made an advance reservation, you may have to wait for your ride on a trolley later in the day given the limited capacity on the trolleys.

I have a Friends & Family Pass – can I use it?

No – Friends & Family Passes are not valid during Holly Trolley. However, we will offer holders of valid Friends and Family passes the option of purchasing reduced fares online for up to five patrons. You will need to show your Friend & Family Pass with your online reservations upon entry.

I don’t have a reservation – do you accept walk-ins?

For this event, reservations are required because of limited capacity on our trolleys. Walk-in visitors will be advised that they are not guaranteed a ride. They can, however, enjoy all other aspects of the museum.

Do I have to pay extra for the trolley ride?

No, your trolley ride is included in the price of your ticketed reservation.

Can I take more than one trolley ride during Holly Trolley Fest?

Given the limited capacity during this event your ticket will include one trolley ride.

Do I have to pay extra for the hot chocolate and cookies?

Hot chocolate and cookies will be served in our classroom – we ask for a $1 donation to support the museum and offset the cost of this offering.

We want to attend Holly Trolley but would prefer a trolley ride without Santa – is this possible?

Each day, one trolley ride (usually associated with the 1:30 pm time slot) will not have Santa on board. This specific time slot will be clearly indicated on our advance reservation site. Please be aware that we may not be able to accommodate purchasers of tickets for these slots on other rides where Santa is present.

I would like a group picture of our family in the Museum – can this be arranged?

Yes –our museum staff is available to take pictures of you and your group on a decorated trolley, or anywhere else in the museum.

How can I become a member of the museum?

If you like our museum, we would like to invite you to become a museum member. Please see one of our staff members for a brochure, or visit www.dctrolley.org/members, for further information regarding membership categories and benefits.

How can I become a volunteer at the museum?

If you like what our volunteers are doing and are interested in learning more about their roles, please talk to one of the volunteers on duty, or visit www.dctrolley.org/volunteer, for further information. We would love to welcome you to our volunteer team.